Contractor Complaints & Dispute Resolution

Last updated: July 28, 2026

If a project connected through ContractorsFinder didn't go as expected, here is how to report it, what our team can and cannot do, and where to escalate if the issue involves money, safety, or a contract dispute.

What ContractorsFinder can help with

Reviewing whether a listed contractor misrepresented their licensing, insurance, or identity during onboarding
Investigating a pattern of similar complaints against the same business
Removing or suspending a contractor profile that violates our Terms of Use Or Vetting & Verification Policy
Correcting or removing a factual error in our own editorial content, per our Corrections & Updates Policy

What ContractorsFinder cannot do

Important limitation. ContractorsFinder is not a party to any contract between you and a contractor, is not a licensing board, and is not a court or arbitrator. We cannot force a contractor to complete work, issue a refund, pay for damages, or reinstate a warranty. We also cannot represent you in a legal claim.

How to file a complaint with us

Contact the business directly first, in writing if possible, describing the issue and what resolution you're asking for. Many disputes are resolved at this stage.
If that doesn't resolve it, submit a report through our Contact page With the contractor's business name, the project category, a description of the issue, and any supporting documents (contract, photos, invoices, messages).
Our trust and safety team reviews the report, may reach out to the contractor for their account of events, and will let you know what action, if any, was taken on the contractor's ContractorsFinder profile.

We aim to acknowledge complaint submissions within a few business days. Investigation time varies depending on complexity and whether we need a response from the contractor.

Where to go for legal, licensing, or payment disputes

For disputes involving money, contract breach, property damage, or safety, ContractorsFinder's internal review is not a substitute for these channels:

State licensing board: Most boards accept consumer complaints against licensed contractors and can investigate, fine, or revoke a license. Find your state's board on our State Licensing Disclaimer Page.
Small claims court: For payment or contract disputes under your state's dollar limit, small claims court does not require a lawyer and is designed for consumer-contractor disputes.
Your state attorney general's consumer protection office: Handles complaints about deceptive or unfair business practices.
Your homeowner's insurance carrier: If a contractor caused property damage, your insurer may be able to help even if the contractor's own insurance is disputed.

Retaliation and review integrity

We do not remove accurate homeowner feedback because a contractor requests it or threatens legal action, and we do not accept payment from a contractor in exchange for removing a complaint. Any exceptions (for example, removing content that violates our editorial policies or contains someone else's private information) are handled the same way regardless of who is asking.